The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information
Because we are a 'made to order' shop all sales through Haus of Zoe are final. Current turn around time is approximately 5-7 business days.
Please hand-wash and lay out to dry as often as possible in order to extend the life if your item. Items may be machine washed/dried but may show signs of wear much earlier than if hand-washed.
Organic items: please use phosphate free detergent to keep colors looking vibrant.
Currently we are not offering wholesale.
Our items are not pre-washed so some shrinkage can occur, please order sizes accordingly. Since we are a 'cut and sew' shop pattern placement WILL vary. Please note all devices are not created equally so there might be a slight difference in colors shown.
Please leave a ‘note to seller’ available during checkout in order to let us know what to personalize your onesie with.