Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept exchanges
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and personalized orders
Because we are a 'made to order' shop all sales through Haus of Zoe are final. Current turn around time is 3-5 business days.
Care instructions
Please hand-wash and lay out to dry as often as possible in order to extend the life if your item. Items may be machine washed/dried but may show signs of wear much earlier than if hand-washed.
Organic items: please use phosphate free detergent to keep colors looking vibrant.
Wholesale availability
We are not offering wholesale discounts at the moment.
Anything else I need to know?
Our items are not pre-washed so some shrinkage can occur, please order sizes accordingly. Since we are a 'cut and sew' shop pattern placement WILL vary. Please note all devices are not created equally so there might be a slight difference in colors shown.
Custom and personalized orders
Looking for something not listed? Send us a message. We'll try our best to create something unique just for you.