Policies and FAQ

Processing time: Our current processing time is approximately 3 weeks at the moment. We have temporarily extended it due to spring break. Our family will take a vacation the first week of April. Any orders placed on 3/22 onward will ship on 4/12 or later.

Shipping info:  We ship via the United States Postal Service. All orders will ship via Ground Advantage unless Priority Mail is selected as an upgrade at checkout.
Once your order has shipped you will receive an email with tracking information. Tracking info can take between 24-48 hours to update with USPS. Please make sure you select the correct address at checkout. We are not responsible for an incorrect address submitted at checkout. If you need to update your shipping address please contact us asap at hello@hausofzoe.com and include your order number.
Please Note: if you use Paypal to checkout we can ONLY ship to the confirmed address provided to us by Paypal. Unfortunately we cannot update this after your order has been submitted. Please double check that your address with Paypal is up to date.
Most orders are delivered within 2-5 business days once USPS has received your item. If you have any questions about the status of your order please check with USPS directly at www.usps.com/tracking. Please note that buyers are responsible for any customs and import taxes that may apply when buying internationally. We are not responsible for delays due to customs.

Returns & Exchanges: Please note that all items from Haus of Zoe are made to order and therefore all sales are final. We do not accept any returns unless items are defective. If you receive a defective item please contact us ASAP to hello@hausofzoe.com and make sure to include photos and your order number. We will need photos in order to submit a USPS claim since all tumblers ship fully insured.